Shipping policy

Thank you for shopping with us! We want to make sure your order reaches you quickly and safely. Please review our shipping policy below:

Processing Time

• Orders are processed within 1–2 business days (excluding weekends and holidays).

• Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Time

• Domestic Shipping: Orders within [your country] are typically delivered within 3–5 business days.

• International Shipping: Delivery usually takes 7–14 business days, depending on the destination and customs clearance.

• Shipping fees are calculated at checkout based on your location and the weight of your order.

Order Tracking

• Once your order has shipped, you will receive an email with your tracking number.

• You can track your order directly through the carrier’s website.

Customs, Duties & Taxes

• For international orders, customers are responsible for any customs duties, taxes, or fees charged by their country.

• We are not responsible for delays caused by customs or postal services.

Undeliverable Packages

• If a package is returned due to an incorrect address or refusal of delivery, the customer will be responsible for reshipping costs.

Questions?

If you have any questions about shipping, please contact us at info@lux-ra.de. We’re here to help!